Customer Testimonials
I leased my new chevy trax in july and came in for my first free oil change. I am not one for reviews but I have to share my story.
I was hesitant on leasing and I always purchasew my cars. scott was very patient with me while I test drove multiple vehicles and he went over my payment options which I liked. where my faith was restored in dealerships was when I sat down with the finance director julia, she took her time answering all of my many questions with a smile and really made me feel comfprtable with ... Read More DealerRater - Dec 4, 2024
The service team was professional and helped me with my needs. My wait could have been a little less. Other than that it was quite pleasant.
Everybody did a great job. I was looking for an appointment. They got me right in. I appreciate you guys.
Always take good care when any of the family vehicles needs service or maintenance. Thank you.
Got me in with no problem and oil change was fast. Thank you kind sir
Josh did a job well done. I went in for an airbag recall and was in 40 minutes. Josh polite and listen to my concerns.
When my car is in the shop there why should I go 567 days without knowing what's going on with it. Why didn't somebody call me to let me know exactly what was going on with my car? My car was in there for 2 weeks on two different occasions within 5 weeks. Nobody seemed to know what was going on with it. No loaner car available apparently. So I don't trust the service department to take care of my needs anymore.
Well done! One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, and, thirteen. There, 15 words.
Your salesman, Larry Lewis not only sold me the vehicle, he’s the go between for service too. He made the experience so much easier.
As always, top notch service! Canever always gets it done with a smile and done quickly.
I waited over 3 hours for an oil change and a radio reprogram, The radio stopped working before I exited the parking lot and would have turned around but I only have 1 day off a week and already had waisted half of it
I was apprehensive to use Vic Canever for a body shop repair due to quality issues on repairs of two previous vehicles (one of which was never resolved), but was assured last year after the purchase of my most recent vehicle that "things have changed and there's new management" and was asked to give them another chance. Reluctantly I did give Vic Canever another chance, only to be extremely disappointed. I had an issue where the headlight on my vehicle was misaligned and scraping the paint off my front fascia (a problem known by GM and documented ... Read More DealerRater - Aug 22, 2024
The staff is always courteous and willing to listen to your description of a vehicle problem and more importantly a good knowledge of what the problem is.
Vic Canever service is always excellent. Repairs and maintenance are complete and done right the first time.
Have been coming to this dealership for years. Always efficient, courteous and excellent service. Outstanding!
Great people to deal with every time. Friendly staff. Making the appointment was a breeze!
I want to thank the service team for finally getting my heated steering wheel before winter. Thanks Again
The service team is great. Got what i needed to have done in a timely manner.
Have been dealing with sales and service since the 1980's and see no reason to go anywhere else. Shout out to Jake and Mark Crane. Thank YOU both.
It seems that I’m having to return multiple times for the same issue. It just never gets completely resolved. This bothers me!
the Canever team always does a great job on what every your in the store for.
The Rob and Team was amazing. They helped deliver my Z06 on short notice for date night and even stayed late to make it happen. The dealership is focus on service and you are treated like family !! Thanks for making my dream come true.
Too notch service department and dealership experience! I would highly recommend Vic Canever to anyone!
Jeff Zajac was very professional and pleasant to deal with. Was a good service experience.
Friendly , honest, not trying to constantly push unnecessary stuff all the time . Great at keeping you informed .
Hey Josh ex is a great guy. I've dealt with him the last two visits and he is always so fun to deal with. Keep him around.
Over charged for oil change. Two hours with appointment is crazy. Won’t be back!
I have always had a very good experience with Vic Canever in both the sales and service department
VIC CANEVER CHEVROLET IS CLEAN AND PROFESSIONLY RUN DEALERSHIP. ONE THAT YOU WON'T HESITATE TO VISIT AGAIN. SALES STAFF IS VERY KNOWLEDGEABLE.
Polite, prompt with service ,keeps customer well informed ,mechanics very knowledgeable. Pleased we were able to talk with mechanic as well as saw the video of our service. Very helpful
Great service! Kind and helpful staff. Vehicle was fixed on time. I highly recommend this dealership!
The salesman is very good Always answers all my questions. The service department is very efficient
I was thoroughly impressed with VicCanever’s body shop. The whole process was smooth and painless. Even though it took a 6 weeks to get my car back because of a supply issue, they tried as hard as they could to get it back asap. They were fantastic!!
Outstanding service with friendly employees. I personally felt welcomed as soon as I stepped out my truck.
Five Star Dealership ***** That is all I have to say. Thank You Have a good day.
It has been years and you still get it wrong on who brought the car in. You keep sending me emails when my wife brings her auto in. You try to jam repairs thats not really need. Came in for an oil change and you try to push repairs for a lot of money. I am still not happy we you. I brought my truck in for an oil change and tire rotation. You charge me for the rotation. And all the lug nut were still dirty. I have no trust anymore. Since two of your best service personnel have ... Read More DealerRater - Aug 14, 2024
Very courteous friendly, helpful and caring. He goes out of his way to please, seems very genuine!
We really appreciated the service we received from our salesman Aaron Martin. He went out of his way to make sure we were satisfied.
Conversation with Jeff was good. Pleased with our experience with our Yukon being checked out and problems being resolved.
Always a pleasure to deal with. I wasn't aware at the time I could pay with GM rewards. Thanks again for the quick service.
Service was quick and staff was friendly. Service was done in the expected time and I was able to wait in the customer lounge.
I had no issues with getting my repair completed at Vic Canever. Scott Metcalfe ordered the part and let me know when it would be available. I made an appointment and they took care of the problem quickly.
After getting a flat tire they were able to get me in quickly to replace the tire. thanks!
Great service. Estimated time for the service was 60 - 90 minutes. Was happily surprised when the car was ready in 15 minutes.
Great service, finished in a timely fashion. Easy to schedule. Friendly personal . Car completed as stated.
Jeff was amazing. He carried the mats to my car and even out them in and disposed if the boxes! He was super friendly and helpful! Would definitely recommend!
Always a pleasant experience. If any issues arise they always take care of them. Buy all my cars from them and use their service. A+
They were ready for my appointment and delivered the vehicle back to me on time.
Dealing with a radio that cuts out since the original purchase , multiple service calls and still not fixed. Very disappointing. Worst vehicle I have ever owned/leased in my life. Mike
The service was great as usual. Oil change and Josh adjusted my tonto cover for me himself.
Everyone was curtious. I needed My truck and they worked expidishusly to get it back to me.
Had to bring my 2020 Silverado in for a check engine light. Unfortunately, it needed to come in again and again and finally a 4th time before they got the issue resolved. Good news is that Jeff got me a loaner without issue each time and apologized for the issue and thanked me for my patience.
It was such a pleasure utilizing this dealership for the recent purchase of a new Malibu. From Sales to Financing, the process was very smooth.
Courteous and efficient. Everyone was very professional and the facility was outstanding. I highly recommend it.
Been using Vic for years. I don’t expect anything other than excellent service. When that happens I’ll be surprised. TY
Good job , good shuttle service , worked with three people all done correctly ! Thank you much
The best ever! Always appreciate their friendless. They care about their customers and their vehicles.
I visited the dealership to have my 12 month free maintenance appointment. I was greeted promptly and the routine work was completed in about one hour. The dealership was clean and well organized.
The people are very friendly and they get you in and out very quickly. The waiting area is very welcoming.
Please leave the audio system off when you are done with the car and you may get another star
The dealership is very clean. Everybody were working. There is very nice. They took care of my truck and did their tire rotation did a great job.
The move to charge costumers 3% for using a credit card was a surprise. The bigger surprise was that the 3% is AUTOMATICALLY added to the bill so I needed to ask to have it removed!!!
I worked with Scott in the service department. He got me scheduled when it worked for me. Everyone was very helpful and accommodating.Thsnks
I was in and out in under an hour. I was happy about that. The service center did their work of rotating the tires and changing the oil.
If I could give a negative rating, I would. Scheduled service for oil change and tire rotation for my minor daughter. They conned her into a bunch of “recommended “ services that she didn’t need, took advantage of a 16 year old and then when the bill was astronomical, she was floored! When I called, they said the devices were already done and there was no going back. So I sent my husband up to help her handle the situation and Brian - service manager - cussed him out, F word and all! The entire service department was unprofessional on so ... Read More DealerRater - Jun 13, 2024
Great service throughout the buying process. Very prompt and efficient with my time and requests.
November 1, 2023 had 4 wheel brake and fluid flush service on 2015 Equinox with 75,000 miles. Original brakes. Took vehicle back for pulse in pedal and softness in pedal on 5-30-2024 with 78,000 miles. Also had transmission fluid service and asked for quote to repair rocker panel surface rust on passenger side near front door at front fender. I received a call that the problem was rust got in it. Since having done brakes on multiple vehicles over 30 years I vehicles I was extremely aggravated by their idea to turn brand new rotors. 30 or 40 years ago that might have been ok. Not with today’... Read More DealerRater - Jun 12, 2024
everyone was attentive and helpful with information needed. They explained what was being done and future concerns for my auto.
Collusion center was fast, honest and fair priced service center always get me in/out
I have purchased over 25 new vehicles over the last six years from many of dealerships across this country. !00% satisfied on all 25 vehicles.
this Vic Canever CAN NOT EVER ask for another sale from me. it was a horrible Experience buying from these guys.
I took a flight in to pick up a new truck ,I waited around there dealership about three hours asking them to plz speed this process up as I have a three hour plus drive home. The selling price and appointment was all set up days in advance.
So So many things went wrong with this transaction.
... Read More DealerRater - Sep 13, 2023
Second time I had Liz miller from the service desk I been going there for over 10years 2time I come in for my oil change she is very very rude speaking to me not friendly and I should ask for the manager I will go there again because they been service my car for long time I will refuse to have her service me and ask request for some one else in my next appointment I'm not ashamed to write here and go back I don't know who she thinks she is !!!not friendly also I had a ... Read More DealerRater - Jun 26, 2021
Outstanding and professional service. Goes above and beyond to address customers' concerns. Very friendly and excellent communication throughout the entire process. I had some warranty work done, and Patrick Sassine thoroughly followed up with ordering parts, scheduling the repair, loaner vehicle, and providing updates. Highly recommended.
I ordered a part for my Chevy vehicle through this dealership. The hardware I received was inadequate for the instillation. Additionally, the directs were missing steps and some instructions where backwards. When I brought this to their attention they gave me parts assistance number. I asked them if had any interest of investigating this or helping resolve the issue they said they are just a pass through provider of the part and don't offer assistance. When I call the number they gave me the gentleman from GM told me they have a dealer tech line they can call and ... Read More DealerRater - Feb 10, 2020
Buyer Beware I purchased a 2017 Silverado for $25,000 and when purchase was complete I only have 1 key fob. It wasn’t disclosed in advance of the sale that the truck would only come with one. Ryan should have told me this. And now it’s going to cost me $240.00 dollars out of pocket. Shady dealer. Be careful they don’t get you too.
Couldn't of asked for a better experience purchasing my first brand new vehicle at Vic Canever! Everyone at the dealership was very nice and easily answered any of my questions. Highly recommend Robert Daliege! He was super nice and took all the stress out of buying a new car!
Purchased a 2008 Dodge Caliber from Scott Tell in Fenton. Within 75 miles we were having problems with the transmission. Called Scott and his response was turn the car off and back on. We have now had the vehicle about a month and it is in the transmission shop awaiting a new transmission at my expense.I will never buy from or recommend Vic Canever to anyone.
So helpful and fast in getting me into a great car! I know extra work had to be done, as I had some special circumstances. Much appreciated!
I dropped my truck off at appointed time and returned a few hours later. My truck was done including a wash. Very convenient . I recommend making an appointment.
The personnel at Vic Canever go out of their way to assist and make you feel comfortable -- from offering coffee, water, etc. to a friendly smile and welcome.
Did a great job explaining what needed to be done to fix the problem. Explained about the sensors on the tires and what they did.
Kyle made sure everything was taken care of and the tech noticed another item that required attention as well. All work was performed and the shuttle service (driver Brad was very cordial as well) made my visit efficient by allowing me time back home to get some things done while my truck was being serviced. Job well done - many thanks to all!
I think this dealership is very professional and thorough. I would recommend VicCanever for all your needs, whether it's buying a car or using the service department or more.
Mirror replace was quick and done in a quality manner. The cost was reasonable. No appointment was required and Matt ordered the mirror and painted on my word without a down payment. I like the trust factor.
The dealership was very clean. I was helped right away when I walked in. I was shown different options for the car I was interested in and was offered a test drive. I was introduced to other staff members and all were very friendly.
We have been customers of Vic Canever Chevrolet for over 35 years. You don't do that when you have bad experiences at a dealership.
Pulled in without an appointment and they got me right in for an Oil Change and Rotation and I wasn't there very long either.
The dealership is beautiful and all of the staff are friendly. This is our 2nd lease with Billi Jo. She is fantastic to work with, honest and caring. and best of all, the whole staff does the transaction quickly.
Rob is a great salesman and always takes excellent care of me and my family. He goes above and beyond then what is expected of him. We love our new Silverado.
I had great Service at ViC Canever. I worked with Kyle for my scheduled service. He was very nice and explained all of the other options and services that I may need. He gave me an updated schedule on when my car would be completed. I would recommend this place due to his professionalism.
Billi Jo was great and worked hard to get me my new car. She was very honest and up front about everything which was great after a bad experience with another dealership.
they make sure your car is safe, and nothing is wrong. Nice waiting room, with coffee and snacks. they make sure you are comfortable. Restrooms are nice, also.
Your service department has been very friendly, affordable and just very convenient for all of my needs. The staff is always friendly and the facility always looks clean and professional
Vic Canever sales team is helpful and met my needs and expectations. My experience was very good and I would highly recommend Vic Canever to my friends and family for a new car and for service.
I went in starting to look for a replacement for my current lease, not expecting to have the rebates on the trucks I most coveted. The exact truck I wanted was available and Mark and I jumped on it right away.
Your service department is very efficient. Staff is pleasant. Your staff always go above what is expected to insure a good experience to the customer.
Unexpected mechanical issues with my old car made it necessary to get a new vehicle sooner than I had planned. My salesman, Mark Crane, made a stressful situation manageable. I drove out with my new Traverse on the day after meeting with Mark.
**REVISED** After leaving this review I had another opportunity to speak twice (once via text and once via phone) with Jeff Canever. I believe that he and Matt Stevens agreed that my family should have been treated better throughout this transaction. Am I satisfied with the outcome? No - the truck was, apparently, sold out from under us after all. However, I did have the opportunity to have a positive conversation with dealership management (Jeff Canever) about how they might avoid situations like this in the future. Time will tell if they are able to help us locate a vehicle ... Read More DealerRater - Dec 30, 2017
My new truck had a clink in the steering brought it in they said nothing was wrong...2nd time they said they fixed it but when I got my truck back it was worse and the check engine light was on...i talked to the service manager he was nice and said they'd take care of it and they were really sorry...when I brought it back they fixed the check engine light but not the original problem which was the clunk...4th time they replaced a steering shaft with a updated one but It didn't fix the ... Read More DealerRater - Apr 22, 2017
Took my car in to get Trans work done. When i got it back It started making GRINDING noises that wasn't there before. Took it back and wanted to know what it was, they called and made up a story about how it was sloshing noise from the Trans fluid. Went to go drive it with Steve Clement the "service manger", heard the grinding noise right out of the parking lot. 6 weeks later we go in there to get an update because we got no phone call. Was told that the Trans technician was backed up so ... Read More DealerRater - May 12, 2015
We were in the market for a used car, we stopped up to Vic Canever to take a look and we were greeted by Mike. He was very friendly and we discussed a trade in and the vehicle we were looking at getting. It was late so we came back the next day. We came in and from the beginning he was extremely friendly, honest and helpful. He fought to get us the best deal not only for our trade but for the car we were purchasing. The purchase was easy and we actually had a good time conversing with ... Read More DealerRater - Feb 12, 2014